Practise clear communication

Use real messages and meetings from your work, school or volunteer life.

Your steps

7 steps

1. Find an email you sent recently and rewrite it with a clear subject line and the main point first.
2. Turn any long paragraph in it into a short list.
3. Add a specific request and a deadline, if one is needed.
4. Choose the best channel for three upcoming messages: chat, email, call or in person.
5. Write one piece of positive feedback for a classmate or colleague using SBI, and share it.
6. Before your next meeting, prepare one question and one contribution.
7. At the end of that meeting, confirm the action items out loud or in writing.