Check your understanding

Answer all 5 questions, then check your answers. You need 4 correct to pass and unlock your certificate. You can try as many times as you like.

Question 1 of 5Which subject line is most effective?

QuestionHi!Marketing budget: approval needed by FridayFollowing up on the thing we talked about

Question 2 of 5Where should the main point or request go in a work email?

In the last paragraphIn the first sentence or twoOnly in the subject lineIn an attachment

Question 3 of 5What does SBI stand for?

Speak, Believe, ImproveSituation, Behaviour, ImpactSummary, Background, IdeasStrengths, Benefits, Issues

Question 4 of 5Which channel is best for a sensitive conversation about someone's performance?

A group chatA team emailA private conversation in person or by video callA sticky note

Question 5 of 5What is a good first response when you receive critical feedback?

Explain why the person is wrongListen and ask questions to understandChange the subjectReply later by email without discussing it

You need 4 out of 5 to pass.