Workplace Communication

Clear communication helps you get things done and builds trust with your team. Learn how to write effective emails and messages, choose the right channel, contribute in meetings and give and receive feedback.

  • Beginner
  • 35 minutes
  • 6 modules
  • Free
  • Certificate of completion

What you'll learn

  • Write clear, concise emails and messages
  • Choose the right channel for each message
  • Contribute confidently in meetings
  • Give feedback using the Situation, Behaviour, Impact model
  • Respond to feedback and disagreement professionally

Course modules

  1. 1IntroductionWhy communication is a career skill
  2. 2Core ConceptsEmails, channels, meetings and feedback
  3. 3Practical ExampleRewriting a vague email
  4. 4Practice ActivityPractise clear communication
  5. 5Knowledge QuizCheck your understanding
  6. 6Course CompletionCourse complete