Course overviewOnline Safety Essentials
Module 3 of 6
Practical ExampleModule 3 of 6

Reading a phishing email

The message

From: Maplestone Bank Security <alerts@maplestone-secure-verify.com>
Subject: URGENT: Your account will be suspended

Dear Customer,

We detected unusual activity on your account. To avoid suspension, verify your identity within 24 hours by signing in here: maplestone-login-check.com

Maplestone Bank Security Team

Maplestone Bank is a made-up name, but this is exactly how real phishing emails look.

The red flags

  1. A look-alike sender: the address uses an odd domain instead of the bank's real website.
  2. Urgency: a 24-hour deadline is designed to rush you.
  3. A generic greeting: "Dear Customer" instead of your name.
  4. A suspicious link: it goes to a different website from the bank's.
  5. A sign-in request: legitimate banks generally don't ask you to sign in through a link in an email.

What to do instead

Don't click the link or reply. Open the bank's app, or type its web address yourself, to check your account. Then report the email as phishing in your email app and delete it.

Texts too

The same tricks show up in text messages, often about package deliveries, tax refunds or prizes. Treat unexpected links in texts exactly as you would in email.